.::Емил Алексов::.

[EmilAleksov]

Customer: "You've got to fix my computer. I urgently need to print a
document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."

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Tech Support: "Just call us back if there's a problem. We're open 24
hours."
Customer: "Is that Eastern time?"

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Tech Support: "Ok, now click your left mouse button."
Customer: (silence) "But I only have one mouse."

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Tech Support: "I need you to right-click on the Open Desktop."
Customer: "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "Ok, sir. Can you tell me what you have done up until
this point?"
Customer: "Sure, you told me to write 'click' and I wrote'click'."

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Customer: "I received the software update you sent,but I am still
getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"

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Customer: "I'm having trouble installing Microsoft Word."
Tech Support: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support: "Ma'am, remove the disk and tell me what it says."
Customer: "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support: "Insert the MS Word setup disk."
Customer: "What?"
Tech Support: "Did you buy MS word?"
Customer "No..."

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Customer: "Do I need a computer to use your software?"
Tech Support: ?@#$

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Tech Support: "Ok, in the bottom left hand side of the screen, can you
see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"

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Tech Support: "What type of computer do you have?"
Customer: "A white one."
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Tech Support: "Type 'A:' at the prompt."
Customer: "How do you spell that?"

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Tech Support: "Is your computer on a separate telephone line?"
Customer: "No." (clicks the button to log on to our service)
Tech Support: "Well then we can't-"
Customer: "It says 'no dial tone'."
Tech Support: "That's because you're on the line with me right now. You need to-"
Customer: "No, that's not it. It does this all the time. I just have to
try a few times, and it will let me through."
Tech Support: "No, ma'am. It's not even trying to dial right now because you're
on the phone with me."
Customer: "It must be busy. I'll try again later."

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Tech Support: "What's on your screen right now?"
Customer: "A stuffed animal that my boyfriend got me at the grocery store."

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Tech Support: "What operating system are you running?"
Customer: "Pentium."

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Customer: "My computer's telling me I performed an illegal abortion."

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Customer: "I have Microsoft Exploder."

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Customer: "How do I print my voicemail?"

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Tech Support: "What does the screen say now?"
Customer: "It says, 'Hit ENTER when ready'."
Tech Support: "Well?"
Customer: "How do I know when it's ready?"

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Customer: "I have a long distance modem."

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Customer: "I don't have a space bar."

[EmilAleksov]

This is a true story from the WordPerfect Helpline which was transcribed
from a recording monitoring the customer care department. Needless to say, the Help Desk employee was fired however, he is currently suing the
WordPerfect organization for "Termination without Cause." This is the actual dialogue of a former WordPerfect Customer Support employee (Now I know why they record these conversations)

"Rich Hall computer assistance; may I help you?"

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away."
"Went away?"

"They disappeared."

"Hmmm. So what does your screen look like now?"

"Nothing."

"Nothing?"

"It's a blank; it won' t accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind, can you move your cursor around the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it have a
little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power cord
goes into it.

"Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged into the
wall."

"Yes, it is."

"When you were behind the monitor, did you notice that there were two cables
plugged into the back of it, not just one?"

"No."

"Well, there are. I need you to look back there again and find the other
cable."

"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of
your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle it's because it's dark."

"Dark?"

"Yes - the office light is off, and the only light I have is coming in from
the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power failure."

"A power.......a power failure?.... Aha, Okay, we've got it licked now. Do
you still have the boxes and manuals and packing stuff your computer came
in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it up just like it was
when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too fucking stupid to own a computer!!"